Argh, we understand that’s scary! Please check with your neighbours to see if one of them received the package for you. If you can’t find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you. Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
Articles in this section
- Shipping Information
- How can I track my order?
- Where can I ship my order?
- I didn’t receive my tracking number. Can you help?
- What happens if I’m not at home when my order is delivered?
- Do you offer express shipping or next-day delivery?
- I entered a wrong shipping address. What now?
- Can I collect my online order from a SIDESTEP store?
- My delivery is late!
- I’ve received something else than what I ordered! What now?