We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit
If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s).
If you notice that the contents are damaged or faulty after you already accepted the delivery, please contact our Customer Care team for advice. Damage that is not immediately apparent must also be reported to the delivery company (DHL or DPD) in writing as soon as you become aware of it and at the latest within seven days of receipt. We reserve the right to require you to confirm the incomplete or faulty delivery (also transport-related defects) to us by sending a written and personally signed declaration to our email address.