Your complete satisfaction is important to SIDESTEP! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 30 calendar days of delivery.
For quick and accurate processing of your return, items must be
- in the original packaging with all labels attached
- in their original condition (unused)
- placed in a larger box (do not just return in the shoe box if returning footwear)
- returned with the return form and a copy of the invoice.
If you cannot find your return form or have not received it, click here for the instructions to create your own label.
We reserve the right to refuse items that are returned after the 30 day period or that are not in the same condition as when you received them.