We are very sorry to hear that we had to cancel your order! We try to fulfil every single order we receive, but on rare occasions we may be unable do so. In that case we inform you as soon as possible via email, and we always include the reason for the cancellation. We also trigger your refund at the same time we send out the email update.
Articles in this section
- Online Shopping
- Why can’t I add a product to the cart?
- The product I received looks different from the image on the website!
- What can I do if my size is not available?
- How can I cancel my order?
- Can you tell me if my local SIDESTEP store has the product I want?
- When are you getting new stock of a specific product?
- Can I place my order over the phone or through email?
- Does the website show your stock in real time?
- Can I add items or make changes to my order?