Below are our contact details and opening hours.
Please be aware that for our mutual safety, agents are unable to place orders for you either by phone or by Chat.
Need some more help?
Live chat
Many issues can be solved using our live chat.
- Check the status of your order
- Get your tracking number
- Check the status of your refund
- Print a return label
- Want to cancel your order
- Have troubles with ordering or your account
When contacting us, please have your Order Number, Email, Address and Mobile number to hand. This will help speed things along once connected.
For more in-depth issues, it's quicker and easier to send us an email detailing your problem. For instance:
- if our product became faulty
- when tracking says your order was delivered but you didn't receive it
- when you have a complaint
Address
All mail can be addressed to our European Headquarters in the Netherlands.
SIDESTEP GmbH
Ir. D.S. Tuijnmanweg 3-5
4131 PN Vianen, The Netherlands