If you are not satisfied with the products you ordered online, you may return them completely free of charge via UPS, within 28 calendar days after delivery.
Put item (in original packaging) in a larger box (DO NOT just send the shoe box).
Put the return label in the clear pouch provided, and stick to the box
If you need to print your own return label, you can do so at the UPS portal:
Drop your package at a UPS access point or arrange for a collection from your home or work
Receive your refund within 5 - 14 days
If you have placed the order with your Sidestep Account;
- Log-in to your account, go to the "Orders" section and select the order you are returning.
- By choosing the order you want to return, you can click on "Return entire/complete order".
- The option "Print out return label" will become visible
- Print the return label, package the unwanted item in a box with a copy of the return label and place another copy of the return label on top of the box.
- Contact UPS to arrange a pickup or drop the parcel off at a UPS Access Point
If you have placed the order as a guest;
As long as you have your order number, you can print your label via the UPS portal.
See our Label Printing Instructions for more information.
How much time do I have to return a product?
Due to current restrictions, we have extended our return policy to 28 days, from the day of purchase/date of delivery.
What is the status of my return?
We process all returns as fast as possible but be advised that it could take up to 14 calendar days to process your refund.
Do I have to pay for a return?
Your complete satisfaction is important to Sidestep! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days of delivery.
Can I return items from different orders in one box?
No, this is not possible. Each item you are returning will need to be in its original box/packaging, with all original labels attached.
Can I return without original box?
No. Your return will need to be in its original box/packaging, with all original labels attached.
How can I return a gift?
If you have the receipt, and it's within the 28 days of the date of purchase, then Yes, you can simply return using our standard return procedures.
If you don't have the receipt, you may be able to exchange the item in-store (once stores are open again), provided the item is in an unworn condition, with all original packaging and labels attached. The return/exchange is at each store manager's discretion.