Our website receives an extremely high volume of orders and it's not possible to get 100% accurate, real-time stock levels online as these numbers can change so quickly.
Although frustrating, it may be some comfort to know that popular products are usually restocked quickly and the website reflects this almost instantly by displaying all sizes that are available at the time.
Your refund will be automatically transferred back to your bank account within a few days of the order being cancelled.
Sidestep provides a variety of items from different retailers and we always try to keep our inventory as complete as possible. If an item does not exist on our inventory it could be because;
- Item is only available via the official retailer
- item is sold out from our inventory
- item is scheduled for a future release
We don’t generally accept pre-orders through our website, but sometimes exceptions may be made for special products or promotions.
At the moment, we are unable to tell you which Sidestep stores have a certain item in stock. You can contact your local store to check the availability
Looking for the right fit for you? No problem, on our website, we have a tool which explains which size fits which category. You can choose from the following: EU, US, and UK.
Click the “Fit Guide” option right underneath the available sizes to find your fit.
What Plus Size range is available? / How do I find my size (clothes)
Here at Sidestep, we provide a variety of sizes you can choose from. The size options will always depend on the item itself. At this moment we only provide the item sizes that are available from the official retailer, should you have any specific size requests, please visit the official retailer website.
To see a more detailed version of the sizes, check out the “Fit Guide” under the size options on our website.
At present we do not offer extra laces with our shoes.
What if the laces on the product were damaged on arrival?
If the laces on your product are damaged, you will need to return or exchange the complete item.
You can read more about returning items on How to return.
We are unable to tell you in advance when a product will be restocked. You can keep an eye on our social media pages for restock updates.
During popular releases, you may have to join a queue at a specific time to secure your purchase. Once you have joined the queue, there is no guarantee that you will be successful due to high demand. Some products (particularly some of the Jordan range) are known to sell out in just minutes.
To help manage this traffic and as a way to reward our loyal members, these special releases will only be available to purchase if you are registered on our website prior to the release date (before midnight the day before). You will always have the option to shop with us as a guest, but special releases will only be available if you are a registered member.