Frequently Asked Questions
Coronavirus (COVID-19)
Shipping and Delivery
- Shipping Information
- How can I track my order?
- Where can I ship my order?
- I didn’t receive my tracking number. Can you help?
- What happens if I’m not at home when my order is delivered?
- Do you offer express shipping or next-day delivery?
Returns and Refunds
- Return label lost
- How to return?
- Refunds
- Cancellation policy for customers
- What is your return policy for unworn merchandise bought in store?
- How long do I have to wait for my refund?
Payment
- How can I pay?
- Web Security
- I have already transferred the money, but you still sent me a reminder! Does it mean that the bank transfer was not successful?
- I have already transferred the money, but you still sent me a reminder! Does it mean that the bank transfer was not successful?
- How long do I have to transfer the payment?
- When will you dispatch my order?
Account and Order Details
Online Shopping
- Online Shopping
- Why can’t I add a product to the cart?
- The product I received looks different from the image on the website!
- What can I do if my size is not available?
- How can I cancel my order?
- Can you tell me if my local SIDESTEP store has the product I want?
In-Store Experience
- Tell us about your in-store experience and receive a discount!
- Can I return an item in a SIDESTEP store if it was purchased online?
- How can I apply for a job at SIDESTEP?
- I lost my receipt. Can I still return products?
- I purchased something in one of your Sidestep stores and would like to return it. Can I ship it back to the store?
- Complaints
Gift Cards
- What is the Sidestep gift card?
- Where can I buy a SIDESTEP gift card?
- Is the gift card transferable?
- How long is the gift card valid for?
- How do I pay with the gift card?
- Does the gift card come in special gift packaging?